Frequently Asked Questions

What size of shirt should I order?
Click here to see our Apparel Sizing Chart.

How are shipping & handling rates calculated?
Shipping & Handling Charges are based upon UPS rates.

What is the return policy?
Claims for returns must be made within 14 days of receiving your order.

If you have any questions regarding our Return Policy or any other Customer Service related issue please call 1-800-847-1703 and ask for Brittany or Jennifer.

How do I redeem my Gift Certificate?
We now offer online gift certificate redemption. Place your order and when you get to the check out section enter your certificate number and amount and hit the apply button. You can use as many gift certificates as you would like towards your purchase. After the apply button has been entered it will take the certificate amount off of the subtotal. If you have any problems with this contact Jennifer at 1-800-847-1703 ext 116 or Brittany at 1-800-847-1703 ext 115.

What if I don't want to enter my credit card information online?
Click here to get an order form that you can fax in.

I forgot my password now what?
Click here to have your forgotten password e-mailed to you.

I ordered my product and have not received it. Where is it?
By clicking here you can see your order history and track your package.

The tracking information says my package has been delivered but I don't have it.  Now what?
Business deliveries make sure to check with all authorized signers in your building before calling Anderson Marketing. Residential deliveries make certain to check delivery locations and with all package signers before calling Anderson Marketing.

You used to have a product that I don't see on the site now. Where did it go? 
The Farm Bureau Company Store product line is updated on a periodic basis and some products have been or are no longer available from the manufacturer.

I am looking for a particular color or size how can I find it?
You can enter size and color information into the search box near the top of this page.

There are products that I don't see offered on your site but would like to order how can I do this?
Contact: Jennifer Laret at Anderson Marketing 1-800-847-1703 ext: 116 or Brittany Anderson at 1-800-847-1703 ext:115. Minimum orders apply.

I want to order a product from your site but I would like to have my  name or company logo added, is this possible?
Yes! Contact: Jennifer Laret at Anderson Marketing 1-800-847-1703 ext: 116. Minimum orders apply.

I have questions that are not answered here. How can I get an answer?
E-mail us at info@farmbuearucompanystore.com or call 1-800-847-1703.